FAQ
Skate Crate is a Subscription Box created for figure skaters of all ages and levels with a mission to empower, inspire and sparkle! The contents of every box are always a surprise, each box include
5-7 items figure skaters will use and love, and usually at least two items will be exclusive to Skate Crate.
We can’t tell you what’s inside because, well, surprises, right? But boxes follows a theme and contain a main gift specially chosen or developed for figure skaters, a supporting item, something soft / sparkly, a valuable digital resource, and our very own brand of cold-atmosphere lip balms. If you took advantage of our early bird offer you will also receive and extra surprise product in your Skate Crate.
When you sign up for a Skate Crate subscription you receive a box every other month (so 6 boxes per year). We take payment on the last day of every other month and your box arrives to your home approximately 4 weeks later.
Examples of the order-ship schedule/cycle for 3 boxes is displayed as follows:
JULY 2024 BOX
Order week: May 27 - 31
Charge date: June 1
Shipping date: June 25
Approx arrival date: July 1
SEPT 2024 BOX
Order week: July 25-31
Charge date: Aug 1
Shipping date: Aug 27
Approx arrival date: Sept 2
NOV 2024 BOX
Order week: Sept 25-Oct 1
Charge date: Oct 2
Shipping date: Oct 26
Approx arrival date: Nov 1
XMAS BOX ORDERS must be received by Nov 18 for inclusion in the first shipment which goes out Nov 20.
The second and last shipment will leave is Dec 13th (please order by Dec 11th if you want it for Xmas)
Lil Sister boxes (6-11 yrs) $79 bi-monthly. Teen boxes (12-17) $79 bi-monthly.
Adult boxes (18+) $99. Shipping/handling is always flat rate $12.
No hidden fees! You pay for the box and shipping and you get great value from the products in each box – usually double what you would have paid for the contents elsewhere.
Once you sign up for your subscription YOU ARE IN! But if you have not yet signed up, being part of the wait list gets you early bird notice if/when boxes do come available, you’ll also be the first to know when we launch new products and there’s a good chance of free gifts too.
We have a limited number of boxes available each because as a small business we’re careful not to over-promise or under-order. Basically, the Skate Crate Wait List is the place to be!
We charge, or renew, on the first day of every other month. Then your box arrives as close to the first day of the next month as possible.
So, a NEW subscriber getting the JULY box would sign up between May 26-31 during the 'launch', be charged June 1 and their box arrives approx. July 1.
An existing subscriber would be automatically charged on the 1st of alternate months with their box arriving approx. 30 days later.
We ship anywhere in the lower 48 for a flat $12. We ship to Alaska and Hawaii for a flat $17.
We use USPS shipping and expect our delivery times to be approximately 5-7 days.
At this time we do not ship internationally. Please contact us if you have a special request in that regard.
We ship all subscription boxes together, all on one day, and logistically we cannot send out boxes between our shipping dates (sorry!) However, take a look at our Occasional Boxes – the exception to the usual shipping rules. They are one offs, intended for special occasions and are shipped within 48 hours of the order being received.
Strong Girl embodies the mission of SkateCrate. She works hard, plays hard, spins, twirls, dances, jumps, has the stamina of a ballerina & a middle distance runner combined, and the grace to compete like a beast. Strong Girl loves a challenge, cheers on her fellow skaters, and always gets back up. She’s you, she’s me, she’s every ice nut brave enough to love this sport.
Be Strong Girl - Inspire! Empower! Sparkle!
Unfortunately, we don't have the resources to expand into masculine or genderless sectors yet, as we are a small startup business. In the future as we grow our fulfillment capabilities we absolutely plan to do so!
That said, please contact us if you have a specific need, and we'll be more than happy to see if we can work something out to support you/r skater.
Kind of. Skate Crate Subscription box is a year commitment, but Occasional Boxes (intended for special occasions such as passing a test, going to competition, birthdays, as a thank you to skater moms or coaches) can be ordered as one-offs.
Your initial subscription is for 1 year and will renew automatically unless you cancel on receipt of your 6th box. If you’d like to cancel your box, you must let us know in writing to support@skatecrateclub.com at least 28 days before the next charge is due.
We do understand that life happens and peoples' needs change. But we need the 28 day's notice to protect all our subscribers and to protect this small niche business - to have enough time to order in correct numbers and to let people know on our waitlist that we have an opening for new subscribers.
Unfortunately we are unable to refund purchases once an order has been made; once your card is charged for a box, we cannot cancel that box because as a small business running on tight margins, we order quickly to make sure everyone receives their box as close to the expected date as possible. We have to stand by the orders we make on your behalf.
Our contact details are at the bottom of every page on the websites (yes, there are two sites - the subscription box site - www.skatecrateclub.com, and also www.skatecrate.club) and we'd love to hear from you. We try to reply ASAP so if you don't hear back within 24 hours, give us a nudge - something techie may have gone wrong with our communications!